Shipping policy

We use Direct Freight Express, who offer some of the most competitive freight rates in Australia.

Freight costs are calculated automatically at checkout based on:

Your delivery location
The size of your order
The total weight of your items

This ensures you are charged the most accurate freight rate for your order.

Who do we ship with?

All orders are shipped via Direct Freight Express. This allows us to provide reliable delivery services across Australia, particularly for larger or heavier items.

Does freight include tracking?

Yes. All orders include tracking, along with regular updates so you can follow your delivery from dispatch through to arrival.

Once your order has been shipped, you will receive tracking details via email.

Order processing & dispatch

Orders are processed as quickly as possible once payment has been received. Dispatch times may vary depending on order size, product availability, and fabrication or preparation requirements (where applicable).

You will be notified once your order has been dispatched.

Delivery timeframes

Delivery times vary depending on your location and the nature of your order. Estimated delivery timeframes provided by the carrier are indicative only and may be affected by factors outside our control, including regional access, weather conditions, or peak freight periods.

Important delivery information

Please ensure your delivery address is accurate at checkout
Re-delivery fees may apply if a shipment is returned due to an incorrect or incomplete address
Freight is typically delivered during business hours

Questions about shipping?

If you have any questions about freight, delivery, or tracking, please contact us at sydneywesthire@gmail.com before placing your order and we’ll be happy to help.